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Assistant Director of Development Services (Lincoln Park Zoo)

  • 07/22/2022 11:01 AM
    Message # 12857628
    Sarah Rutledge (Administrator)

    Lincoln Park Zoo inspires communities to create environments where wildlife will thrive in our urbanizing world. The zoo is a leader in local and global conservation, animal care and welfare, learning, and science. A historic Chicago landmark founded in 1868, the not-for-profit Lincoln Park Zoo, is a privately-managed, member-supported organization and is free and open 365 days a year. Visit us at lpzoo.org. 


    The Assistant Director of Development Services provides overall strategy, leadership and direction for Lincoln Park Zoo’s Development Services function, including its fundraising database, development reporting and Development Services team. This position serves as primary administrator of the zoo’s fundraising database, ensuring data accuracy and integrity; oversees gift processing and manages related staff; extracts and manipulates data for complex report creation, and supports the Development Department in all data and database needs. In addition, they will support any future database migration and/or upgrade, as well as prospect management efforts.

    Successful candidates should possess a calm, approachable demeanor and be detail-oriented self-starters with an exceptional ability to manage and prioritize multiple projects to deadline.  


    • Comprehensive working knowledge of Raiser's Edge
    • Experience with Salesforce as a fundraising database a plus
    • Experience developing and supporting reporting solutions using VBA, SQL, Access, Excel, Crystal Reports
    • Proficiency writing queries, forms and reports
    • Ability to translate end users’ needs into effective reporting solutions
    • Familiarity with leading a prospect management function
    • Ability to train, motivate and manage staff in a high volume data entry environment
    • Proven ability to analyze data and identify recurring patterns and report discrepancies
    • Knowledge of general accounting principles and IRS substantiation and disclosure requirements for charitable contributions
    • Utmost discretion in handling confidential data


    • Manage gift processing staff and supervise data entry, gift coding audits, monthly reconciliation, and other tasks and projects, ensuring that donor intentions are honored, and gifts are processed and acknowledged quickly and correctly
    • Respond to data retrieval requests, generating accurate reports, mailing lists, recognition lists and other data extractions in a timely manner
    • Design, enhance, and maintain reports for Development Department using Raiser’s Edge, VBA, Access, Excel, Crystal Reports, and/or SQL
    • Troubleshoot data issues and proactively identify process issues and suggest solutions
    • Maintain integrity and security of the fundraising database and donor information
    • Serve as the liaison to the Accounting department regarding gift coding and reconciliation
    • Serve as the liaison with the IT department for database issues including installation, upgrades and patches, special projects or performance issues.
    • Train Raiser’s Edge end users and assist staff with constructing queries, exports and reports
    • Develop and maintain policies, procedures, training manuals, and documentation related to use of the database and reports
    • Strong interpersonal, communication and training skills
    • Commitment to customer service
    • Flexibility and the ability to perform in a pressure-filled environment
    • Other duties as assigned, including working special events as needed


    • Maintain knowledge of emerging fundraising technologies and serve as liaison to the Information Technology department
    • Remain familiar with key software packages and interact with vendors to provide support for Development, Membership and Accounting users
    • Develop and maintain a comprehensive understanding of gift processing and acknowledgment operations in order to provide assistance and backup as needed


    • Bachelor’s degree preferred.


    • Prefer five years’ experience in database management and Raiser’s Edge. Previous supervisory experience a plus.


    • Ability to work at a computer for extended periods of time is essential.
    • All Lincoln Park Zoo employees are required to be fully vaccinated against COVID-19.


    • Available to work special events which may occur outside of regular work schedule as assigned.

    Lincoln Park Zoo is committed to an environment that is inclusive and welcoming. We celebrate the diverse qualities, perspectives, value and experiences of all people. For Wildlife. For All.

    APPLY: https://careers.hireology.com/lincolnparkzoologicalsociety/884612/description

    Last modified: 07/22/2022 11:01 AM | Sarah Rutledge (Administrator)

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